Townloop customer support

For help with your Townloop account, orders, refunds, privacy, or inappropriate content, email customer@bonck.us.

Include your order number if your request concerns an order. Never send passwords, verification codes, full payment card numbers, or card security codes.

Account and sign-in help

The app supports email sign-in and Sign in with Apple. Use the password recovery option on the sign-in page if you need to reset an email password. If Apple hides your email, use the Apple account you originally used to sign in.

Delete your account

In the app, open Me, then Settings, then Delete account. Review the confirmation before continuing. Removing the app from your phone does not delete the account. For help with a deletion or privacy request, email customer@bonck.us.

Report a safety concern

Use Report in a conversation or on a product, and Block to stop another account from contacting you. You can also email customer@bonck.us with the product or conversation concerned. Do not include another person's unnecessary sensitive information.

Membership records

Existing membership status can be viewed in Me under Membership records. New memberships and renewals are not offered in this version. Contact support with questions about an existing record.