Townloop Privacy Policy

Last updated: November 5, 2026

Townloop is operated by Bonck America Corporation ("Townloop", "we", "us", or "our"). This policy explains how we handle information in the Townloop mobile app and the account, marketplace, messaging, and support services connected to it.

For privacy requests or customer support, email customer@bonck.us. Please do not send your password, verification code, or full payment card details in an email or chat message.

Information we handle

The information collected depends on the features you use:

• Account and profile information: your account identifier, email address, name or nickname, password in hashed form, and profile details you choose to provide, such as a phone number, profile photo, birthday, or gender. We use this information to create and authenticate your account, maintain your profile, and respond to account requests.
• Sign in with Apple: Apple provides an app-specific account identifier and, if you choose to share them, your name and email address. You may use Apple's private email relay. We store the Apple account association and protected authorization information needed to maintain or revoke that association. We do not receive your Apple password or Face ID data.
• Orders and fulfillment: products, quantities, prices, purchase and refund history, delivery or pickup choices, and the recipient, billing, and contact details you provide. Relevant order details are shared with the merchant and service providers needed to fulfill or support your order.
• Payments: payment details entered in the payment interface are processed by Stripe and, where necessary, banks or card networks. Townloop receives payment identifiers, status, amounts, and information needed to manage orders and refunds. Do not put card numbers or security codes in product listings, messages, or support requests.
• Messages and content: messages you send, their sender and recipient, timestamps, product or merchant information you share, and photos, videos, listings, descriptions, or other content you upload. Recipients can see content you send to them. Public listings and merchant profile information can be seen by other users. Only upload information you have the right to share.
• Location: if you grant location access or enter an address, we use that information for relevant nearby results, map displays, and service or order locations. Precise coordinates may be transmitted to our services or map providers when required by the feature. You can refuse or change location permission in your device settings. Entering an address still provides that address to the service.
• Safety and support: reports of inappropriate content, blocked-account relationships, the content identified in a report, and information you send to customer support. We use these to investigate abuse, respond to requests, and protect users.
• Technical information: our services and integrated providers may process IP addresses, app and operating-system versions, device or installation identifiers, request and error logs, and interactions with map or payment components. We use these for service operation, diagnostics, analytics, security, and fraud prevention.

Some information is associated with your account, order, or device. Optional profile fields and device permissions are not required for every feature. If you decline information necessary for a particular feature, that feature may not work.

How we use and share information

We use information to operate Townloop, authenticate users, provide requested services, communicate about accounts and orders, process payments and refunds, investigate reports, prevent fraud, diagnose problems, and meet legal obligations.

We share information only as needed for these purposes, including with:

• Other users and merchants: the content you make public, messages you send, and the order or contact information required for a transaction or requested service.
• Service providers: hosting and storage providers, email delivery providers, payment processors, and map providers. Our current integrations include Amazon Web Services for infrastructure and storage, Alibaba enterprise email for verification and transactional email, Stripe for payments, Apple for Sign in with Apple, and Google Maps for maps and related location services. These providers process information needed for their services, including technical and fraud-prevention data where applicable.
• Legal or safety recipients: when reasonably necessary to comply with applicable law or legal process, investigate fraud or abuse, or protect the rights and safety of users and others.
• A successor business: if Townloop is involved in a merger, acquisition, or transfer of its business, subject to applicable protections and notice requirements.

Stripe and Google provide further information in their privacy policy and privacy policy. Apple's handling of Apple account information is described in Apple's privacy policy. A third-party website opened from Townloop is governed by that website's privacy practices.

Advertising and tracking

Townloop does not use your information to track you across other companies' apps or websites for targeted advertising. We do not sell personal information or share it for cross-context behavioral advertising. Technical information used to operate a payment, prevent fraud, or diagnose the app is distinct from advertising tracking.

Device permissions and local storage

Townloop requests camera or photo-library access when you use a feature that captures or selects media. It requests location access when you use a location feature. You can change these permissions in your device settings. Denying a permission may limit the related feature.

The app stores sign-in credentials or session tokens and preferences on your device to keep you signed in and remember settings. Signing out removes the active local session. If you open an external website or email app, that service may use its own storage and permissions.

Your choices and account deletion

You can review or update available profile and address fields in the app. You can report inappropriate content, block another account in messaging, or contact customer@bonck.us about safety or privacy concerns.

You can request deletion within the app using Me → Settings → Delete account. Account deletion disables further sign-in and removes or anonymizes account profile and saved-address information. If your account is connected to Apple, the deletion process also revokes the Apple authorization associated with Townloop. Deleting the app from your phone alone does not delete your Townloop account.

Some records may need to be retained after an account is deleted, including completed transactions, payment or refund records, and records necessary for legal obligations, disputes, security, or abuse investigations. Messages or information already received or copied by other people may remain in their possession. Contact us if you need help with retained information or content associated with your account.

Depending on where you live, you may have rights to access, receive a copy of, correct, delete, restrict, or object to use of your personal information. Send requests to customer@bonck.us. We may need to verify that you control the account before acting, and will respond in accordance with applicable law. You can also contact the relevant privacy regulator. We will not discriminate against you for exercising applicable privacy rights.

Retention, storage, and security

We retain information for as long as needed to provide the services you request, manage accounts and transactions, resolve disputes, protect users, and comply with applicable legal obligations. The retention period depends on the type of information and the reason it is held. Information in backups may remain until the backup is replaced under the applicable backup cycle.

Information may be stored or processed in the United States and other locations where our service providers operate. Privacy laws in those locations may differ from those where you live. We apply safeguards appropriate to the information and applicable requirements.

We use measures such as encrypted network connections, access controls, password hashing, and restricted access to credentials. No storage or transmission system can be guaranteed completely secure.

Children

Townloop is not directed to children under 13. If you believe a child has provided personal information in violation of this policy, contact customer@bonck.us so we can investigate and address it.

Changes and contact

We will post updates to this policy with a revised date. If a change materially affects how we use personal information, we will provide any additional notice or choice required by applicable law.

Operator: Bonck America Corporation

Privacy and customer support: customer@bonck.us